Zoom executive says hybrid work will continue to drive growth after pandemic

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Zoom will continue to be relevant after the pandemic, even when people return to the office, according to an executive at the video communications company.

More and more organizations are moving towards a hybrid working model in which employees work both in the office and at home on a weekly basis.

“I think there are three big changes happening after the pandemic that companies are investing in that drive our growth and relevance,” Ricky Kapur, Asia Pacific manager at Zoom, said on Friday at ” Street Signs Asia ”from CNBC.

First, companies are thinking about creating inclusive, collaborative and hybrid work environments for staff, he said.

“Employees demand flexible working arrangements and the ability to work frictionless no matter where they are,” Kapur added.

Second, companies are reinventing the customer engagement experience, with consumers demanding more convenience.

“Whether it’s a retail experience, the ability to live in the store and speak with a person live – see a product, have a real conversation, and then make a buying decision. consumers expect that from businesses, ”he said.

The third big change is that digital native companies are building innovative platforms to create services that reach out to new consumers, especially in areas such as healthcare and education, according to Kapur.

Millions of people have used the company’s technology over the past two years to study and work or to socialize. But growth slowed as people returned to work and school in person.

Zoom’s revenue increased 35% year over year in the quarter ended October 31, down from 54% growth in the previous quarter.

But Kapur remains optimistic that as people operate in a hybrid environment, they will continue to seek flexibility in the way they communicate.

He added that Zoom’s “mobile and frictionless” business has grown “from zero to 2 million users in less than two years. It is one of the fastest growing cloud services.”

“The numbers tell us that customers are still and continue to invest in Zoom after the pandemic,” he said.

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